eSupport

eSupport

(Electronic SUPPORT) A website that provides technical support for a product. It is the source of drivers and updates as well as a knowledge base of problem solving tips and frequently asked questions (FAQs). No matter how well organized the eSupport site, it is generally no substitution for a competent tech support person on the phone.
References in periodicals archive ?
In addition, eSupport.com Inc will pay USD600,000 annual licensing fees in the next three years.
TELECOMWORLDWIRE-24 December 2002-Xerox adds account management tools to eSupport Centre(C)1994-2002 M2 COMMUNICATIONS LTD http://www.m2.com
Telvista offers integrated modules that can work together or be deployed separately They enable four key contact center functions: Contact Management, eSupport, eCommerce, and Knowledgebase.
As part of the agreement Compaq will integrate Primus' eServer knowledgebase system and eSupport web-based self-service tool into its own Power Pack IT Help Desk and Support Centre Solution, a bundle of software and services designed to get a company's IT helpdesk or support centre up and running.
FootPrints Advanced Live eSupport gives you expanded eSupport with an extensive set of remote control, remote diagnostic, system management and desktop sharing tools to aid you in solving customer problems more quickly.
Previo has unveiled a new subscription-based licensing model for eSupport Essentials, its product family for protecting software and data on all PCs and laptops in a company.
Previo, a provider of products designed to fix everyday PC problems for enterprises and small businesses, has announced the release and availability of eSupport Essentials 4.02.
TELECOMWORLDWIRE-9 March 2000-Phoenix Technologies to acquire eSupport.com from TouchStone Software (C)1994-2000 M2 COMMUNICATIONS LTD http://www.m2.com
eSupport Essentials 4.0 Recipio Brand Connection Respond Respond Loyalty RightNow Technologies RightNow Locator Sideware Enterprise Interaction Suite Version 4.0 Siebel Systems, Inc.
Called eSupport Essentials, it is intended to reduce and streamline the time it takes to perform routine backups, and in the event of damaged or lost data, the quick restoration of a system.
Providing additional customer reach for MsourcE and its clients is the Oxelis eSupport Console from Oxelis, Inc.
Previa Inc.'s eSupport Essentials is an innovative application for rapid restoration of desktop or notebook PCs to a fully operational condition.