eSupport

eSupport

(Electronic SUPPORT) A website that provides technical support for a product. It is the source of drivers and updates as well as a knowledge base of problem solving tips and frequently asked questions (FAQs). No matter how well organized the eSupport site, it is generally no substitution for a competent tech support person on the phone.
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References in periodicals archive ?
US software developer Phoenix Technologies Ltd (NASDAQ:PTEC) said yesterday it had agreed to offload its eSupport operations to newly-created eSupport.
M2 EQUITYBITES-17 June 2010-Phoenix Technologies sells eSupport business assets to eSupport.
TELECOMWORLDWIRE-17 June 2010-Phoenix Technologies sells eSupport business assets to eSupport.
Summary: In a major initiative aimed at improving the quality of service experience for its residential (Broadband Al Shamil ADSL) Internet service customers, Etisalat today announced the launch of a new software called eSupport to enable them to solve basic Internet connectivity issues and problems on their own without having to call a help desk for support.
This includes one year of unlimited eSupport by CYGCOM.
Worldwide Computer Products News-24 December 2002-Xerox adds account management tools to eSupport Centre(C)1995-2002 M2 COMMUNICATIONS LTD http://www.
Touchstone Software Corporation's eSupport Division (OTCBB: TSSW), has launched BIOS Wizard, the PC Industry's first true web application to test a PC's BIOS (Basic Input Output System) for system critical compatibility with all the new industry standards including PCI, ACPI, PnP (Plug and Play) Windows 2000, Windows ME and Large EIDE Hard Drive technology.
Previo, a provider of e-support products and services to enterprise help desk and desktop services organizations, has announced the release of eSupport Essentials 3.
Gateway has enhanced its technical support Web site for education clients with Gateway eSupport, which includes new tools to facilitate educators' access to technical support and service information.
eSupport is based on Tific Support Automation Suite that automatically resolves known errors in the end-user computer environment through proactive mass- and self-healing.
TELECOMWORLDWIRE-24 December 2002-Xerox adds account management tools to eSupport Centre(C)1994-2002 M2 COMMUNICATIONS LTD http://www.
NOTE: TouchStone Software, eSupport and Driver Agent are registered trademarks or trademarks of TouchStone Software Corporation and/or its affiliates.