eSupport

eSupport

(Electronic SUPPORT) A website that provides technical support for a product. It is the source of drivers and updates as well as a knowledge base of problem solving tips and frequently asked questions (FAQs). No matter how well organized the eSupport site, it is generally no substitution for a competent tech support person on the phone.
Mentioned in ?
References in periodicals archive ?
It demonstrates the success of the Company's strategy to deliver quality eSupport through diverse distribution channels.
Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus eServer, Primus eSupport and Primus eServer iView are registered trademarks or service marks of Primus Knowledge Solutions, Inc.
com is a leading provider of eSupport solutions for businesses and consumers.
FootPrints now offers enhanced eSupport capabilities with new, web-based remote control and chat tools.
Through our partnership with Atinav, FootPrints' Live eSupport makes it even easier for help desk agents to quickly and effectively deliver timely, quality service to their users or customers," commented Mark Krieger, President of UniPress Software, Inc.
com will provide eSupport services to the TELUS Internet Membership Services Web site.
Under the terms of the agreement, Global Office will install a desktop icon onto customers systems that is a direct link to The Digiticians' eSupport portal.
com and our eSupport services into a number of major retailers in the United States, enabling us to reach potentially millions of customers through extended warranties sold by AIS.
com's leadership position in the eSupport market," said Mike McLean, CEO of PCsupport.
Upgraded UndeletePlus expands PC tools and Optimization products available through eSupport.
Summary: In a major initiative aimed at improving the quality of service experience for its residential (Broadband Al Shamil ADSL) Internet service customers, Etisalat today announced the launch of a new software called eSupport to enable them to solve basic Internet connectivity issues and problems on their own without having to call a help desk for support.
Worldwide Computer Products News-24 December 2002-Xerox adds account management tools to eSupport Centre(C)1995-2002 M2 COMMUNICATIONS LTD http://www.