e-mail response management

(redirected from email response management system)

e-mail response management

A set of applications for managing large amounts of e-mail from customers and prospects. Such systems distribute the messages to appropriate users and agents and keep track of their responses to ensure requests are answered. They also provide detailed metrics of message volume and response times.
References in periodicals archive ?
An email response management system is powerful tool; utilizing the data it holds allows you to enrich the customer experience and not only generate goodwill, but also increase the value of your customer base.
That's not going to have the same functionality as a robust email response management system.
Only 44% of centers handling email currently have an email response management system in place (to enhance email routing, tracking and reporting).
0 of its email response management system, which included several important product enhancements such as support for double-byte characters (e.
With AMC's Email Response Management System (ERMS), more advanced features such as queues, script-based routing, and auto-generated responses can be added to further enhance the email functionality inherent in Microsoft CRM.
Firepond's eServicePerformer(TM) email response management system leverages advanced intelligence engines and natural language processing technology to manage the full range of a company's online customer interaction channels, with an emphasis on email.
Approximately 80 percent of enterprises will have implemented an email response management system by the year 2006 which will automate responses to more than half of all incoming email," said Esteban Kolsky of Gartner Group.
0 of its eServicePerformer(TM) email response management system.
Nasdaq: FIRE), a leading provider of enterprise software that optimizes the process of converting leads into accurate orders, today announced that its patented email response management system, eServicePerformer Suite(TM), has been named a 2002 "Product of the Year" by Customer Inter@ction Solutions magazine.
Neotonic's email response management system will enable Butterfields to more efficiently and accurately track and respond to any volume of customer inquiries.
an industry leader in enabling multi-channel communication technology for SAP contact centers, today announced the introduction of ERMS for mySAP(TM) CRM - an Email Response Management System developed for use with mySAP Customer Relationship Management.
Siebel eMail Response provides the most comprehensive email response management system available to respond to high volumes of inbound email requests for customer service and sales assistance.