e-mail response management

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e-mail response management

A set of applications for managing large amounts of e-mail from customers and prospects. Such systems distribute the messages to appropriate users and agents and keep track of their responses to ensure requests are answered. They also provide detailed metrics of message volume and response times.
References in periodicals archive ?
KANA introduced enhanced multi-lingual capabilities to KANA Response, its email response management system, which was of particular relevance for enterprises which had a large international customer base.
Only 44% of centers handling email currently have an email response management system in place (to enhance email routing, tracking and reporting).
LivePerson Platinum integrates LivePerson's flagship live chat application with a secure email response management system and a powerful knowledge base and Frequently Asked Questions (FAQ) application.
com will also be using WebCenter as their email response management system for customer inquiries and for sales consultation.
SANTA CLARA, CA, June 21 /PRNewswire/ - Nortel Networks (NYSE/TSE: NT) today announced enhancements to its Symposium WebResponse Server email response management system that significantly increase the level of customer care call centers can provide.
0 of its email response management system, which included several important product enhancements such as support for double-byte characters (e.
With AMC's Email Response Management System (ERMS), more advanced features such as queues, script-based routing, and auto-generated responses can be added to further enhance the email functionality inherent in Microsoft CRM.
Firepond's eServicePerformer(TM) email response management system leverages advanced intelligence engines and natural language processing technology to manage the full range of a company's online customer interaction channels, with an emphasis on email.
Approximately 80 percent of enterprises will have implemented an email response management system by the year 2006 which will automate responses to more than half of all incoming email," said Esteban Kolsky of Gartner Group.
0 of its eServicePerformer(TM) email response management system.
Nasdaq: FIRE), a leading provider of enterprise software that optimizes the process of converting leads into accurate orders, today announced that its patented email response management system, eServicePerformer Suite(TM), has been named a 2002 "Product of the Year" by Customer Inter@ction Solutions magazine.
Neotonic's email response management system will enable Butterfields to more efficiently and accurately track and respond to any volume of customer inquiries.