These appraisals are consistent with the emotional labour
perspective that service-related professionals should exhibit some, but not other emotions as part of their job requirements (Hochschild, 1983).
and emotional exhaustion: Interpersonal and intrapersonal mechanisms.
Nurse educators have a role in supporting students' innate caring attributes and in helping them avoid stress, burnout and excessive emotional labour
Data of the pilot study was analysed by using exploratory factor analysis to extract the initial factor of emotional labour
Recently, research has focused on the domestic (Sikic-Micanovic, 2011) and emotional labour
(Hochschild, 1983) of women, while scholars have also attempted to conceptualise new patterns of productivity.
and successful ageing in the workplace among older Chinese employees.
These findings are significant and support other literature that has suggested that staff wellbeing needs further research in order to consider the relationship between the emotional labour
of staff and how this impacts on student wellbeing and success (Berry & Cassidy 2013).
MP Lucy Powell in tears reading tributes to Jo
Three notable areas of study in which multiple Australian authors have contributed are outlined here: the application of the theory of emotional labour
to the tour guiding context; the measurement and modelling of satisfaction in the context of a guided tour; and the operationalisation and testing of the cognitive, affective and behavioural outcomes of interpretation.
is more pronounced in interactive service roles where significant communication is necessarily exchanged as a part of the service delivery.
Keywords: Compassion, Emotional Labour
, Emotional Management, Anxiety, Social Defences, Psychoanalysis, Blame Culture
These reveal both strong opinions and a significant degree of emotional labour
in her epistolary style.