emotional labour


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emotional labour

the face-to-face interaction and the sustained display of particular ‘emotions’ required by workers in particular occupations, such as air stewardesses or bar and casino staff. The term was introduced by A. Hochschild (The Managed Heart: Commercialization of Human Feeling, 1983). According to Hochschild, such work is guided by ‘feeling rules ’ (governing the appropriateness of particular emotions to particular social situations) and effectively means the COMMODIFICATION of emotions. As the service sector of most advanced economies expands (especially personal services) the number of people (often women) involved in emotional labour processes continues to rise.
Collins Dictionary of Sociology, 3rd ed. © HarperCollins Publishers 2000
References in periodicals archive ?
On the dimensionality of emotional labour: Development and validation of the Emotional Labour Scale.
Redefining Emotional Labour for Good, Gemma Hartley shares her experience of shouldering the burden of "emotional labour".
(Amy) The nurses all commented on how caring for this patient group was gratifying, but with it came with emotional labour; "it's rewarding because the patients, especially as they start to get better are so grateful and the families, but yeah it does take a lot out of you" (Elizabeth).
Most of all, they demand attention, and patience, and care a lot of the emotional labour that you would have to perform for a child.
* Emotional Labour Scale ou ELS (Botheridge & Lee, 2003), originalmente composta por 15 itens, avaliados por meio de uma escala de 5 pontos (1 = nunca; 5 = sempre).
Stress and burnout are also linked to high levels of emotional labour. (32) Emotional labour means nurses match their emotional responses to their professional expectations of caring.
Also interesting in this chapter is Coulter's analysis of workplace issues such as "compassion fatigue" (114) that often arise from the difficult emotional labour and undervaluation of protection and advocacy work.
Finally, in "The Gendered Labour of Loving What You Do" Hannah McGregor reorients the conversation to the oft-unsayable emotional labour of teaching.
Objective: To translate, adapt and validate emotional labour scale for Pakistani corporate employees.