front office application


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Related to front office application: Back office application, Front and back office application

front office application

Software that faces the customer directly. It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes customer relationship management (CRM), sales force automation, customer support and field service. Contrast with back office application.
References in periodicals archive ?
STC's e*Way for Siebel enables customers to integrate Siebel Front Office Applications with a wide range of other applications, databases and legacy systems supported by the e*Gate product suite.
Easily deployed in all distributed computing environments, including a service oriented architecture (SOA), Resolution cuts the time and cost it takes to create dynamic, front office applications such as rating portals, service portals, call centers, order entry portals and anywhere the organization pushes technology to the edge where customers and other stakeholders interact with the enterprise.
LatentZero provides expert assistance, product implementation, technical integration and business and workflow review and training for its Capstone suite of front office applications, including Minerva.
CRM will be one component of a series of ADERANT Front Office applications that will ultimately enable a firm to create a completely matter-centric business process that is:
We are excited to return to Siebel User Week for the fifth year in a row to demonstrate how we partner with our clients to provide long-term strategic guidance while delivering insights that drive increased technology adoption, focus end-user training and streamline front office applications.