help desk

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help desk

A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved. It also provides the management information regarding support activities. See tech support and help desk ticket.


The Help Desk Process
Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com)
References in periodicals archive ?
Helpdesk Automation Report by Material, Application, and Geography - Global Forecast to 2023 is a professional and comprehensive research report on the world's major regional market conditions, focusing on the main regions (North America, Europe and Asia-Pacific) and the main countries (United States, Germany, United Kingdom, Japan, South Korea and China).
In addition, three business owners who have benefitted from the support of the Business Hub Helpdesk will be in attendance to share their experiences.
"The Campus Consortium Grant Committee is proud to present this award to LeMoyne-Owen College for Student Services Helpdesk," said Anjli Jain, Chairman, Campus Consortium.
Louay Almaleh, Director of the Physical Plant Department at the University of Sharjah, said: "The University of Sharjah is delighted to be working with fm24 and we regard the FM Helpdesk as a critical function for us.
The AOG helpdesk maintains an exclusive customer service team that provides support 24 hours a day, seven days a week for urgent and critical shipments carrying components to manufacture or repair an aircraft back into service.
University of Kentucky administrators turned to a software suite that expanded the functionality of its helpdesk to better support users.
IT helpdesk. Our new iOS apps are going to change the way people think about
He has worked both as an IT service provider and an in-house IT manager for a global plc, during which time he built and managed several IT helpdesk teams and managed installation projects in excess of PS1m.
Zendesk is a helpdesk system that provides companies with a single point of contact for customer support and relations, built around a SaaS (software-as-a-service) model.
The forum witnessed talks discussing the creation of a Helpdesk website tasked with assisting parliamentarians in tackling water affairs.
The Libraries Australia Customer Services team welcomed three new members: Laurel Paton, the Libraries Australia Customer Services Manager; Karen Vinoles, Libraries Australia Helpdesk Manager; and Julia Hickie, Libraries Australia Helpdesk, ALG & ILRS Directories and project work.
The release of this Application Programming Interface (API) enables LogMeIn's on-demand support tool, LogMeIn Rescue [www.LogMeInRescue.com/Integration), to be integrated into existing helpdesk, CRM and support management systems.