help desk

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help desk

A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved. It also provides the management information regarding support activities. See tech support and help desk ticket.


The Help Desk Process
Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com)
References in periodicals archive ?
Aside from the previously mentioned feature, the company also revealed that Faveo Helpdesk comes with a chat feature wherein there is a multi-channel support system wherein businesses will be able to permit their clients to get in touch with them almost anywhere and by all means.
Louay Almaleh, Director of the Physical Plant Department at the University of Sharjah, said: "The University of Sharjah is delighted to be working with fm24 and we regard the FM Helpdesk as a critical function for us.
The AOG helpdesk also allocates agents to monitor the dedicated email account throughout weekends and public holidays to ensure a customer response time of less than two hours.
The Helpdesk will provide evaluations of the water resources of each Arab state; publish recent research on water in the Arab states as well as Turkey and Iran, as well information about conferences, lectures and seminars related to water resources to be held in the region and the world.
Karen has previously worked in various positions in Libraries Australia, for the Kinetica Helpdesk and in Information Services at the National Library.
The helpdesk officer has seen little that surprises her over the past 10 years.
Helpdesk professionals may work for a software or equipment supplier as part of their after-sales service, for instance a home PC manufacturer, or they may work for an organisation specialising in IT maintenance and support for commercial clients, for example supporting a retail chain's computerised till network.
The helpdesk can be contacted on 0845 408 9575 or via e-mail ukreachca@hse.
But Mr Price is less than impressed that at the start of the joint scheme, the council's helpdesk has moved so far away.
PeopleSoft HelpDesk for Human Resources enables human resource specialists to quickly manage and resolve employee HR issues in real time.
The greatest issue faced by the IT helpdesk was the use of IT asset management, polling 52% overall--by far the primary issue.
It allows ISE to track assets and maintain a helpdesk function, as well as the ability to log and support calls.