Users can customize hold queue
music and connect-back messages, and calls can be recorded and played back from the user account.
Debra Kirk of the Los Angeles Police Department acknowledged that one of the biggest gripes from alarm companies is that the number they call is frequently busy, and she concedes it can be tied up with callers placed in a hold queue
Noble IVR Concierge from Noble Systems(R) allows contact centres to improve the customer experience for callers in the hold queue
, reducing the number of dropped calls and customer hang-ups.
File Processing Customization: Users can assign attributes to jobs and change those attributes of the print job while the job is in either queue or the hold queue
by simply dragging the icon that represents that RIP file to the printer with the appropriate attribute.
By using the patented Virtual Hold Queue
Management Solution to provide its customers with an alternative to waiting on hold, both NW Natural and DP&L will reduce average speed of answer (ASA) and abandoned calls.
NYSE:NI), a major distributor of natural gas and electricity headquartered in Merrillville, IN, has elected to implement VHT's Virtual Hold Queue
Management Solution in its call centers.
Rates can be set for specific time frames and changed in real-time, so if a call center loses lines or an agent goes home sick, the call center can immediately adjust the metrics to avoid overloading other agents or forcing customers into a hold queue
Modifiable Hold Queue
- Clients can now set their hold queue
by hunt group for calls in hold as a ratio of number of available agents logged into the hunt group.
The RICOH Pro C900s can scan and then distribute documents to a variety of Scan-to destinations such as email, URL, FTP, SMB, Fiery Hold Queue
, mailbox and more.
AKRON, Ohio -- Virtual Hold Technology(R) LLC (VHT), the leading provider of intelligent queue management solutions, today announced an agreement with Cincinnati Bell (NYSE:CBB) to provide Virtual Hold queue
management for Cincinnati Bell customers.
Dialer Modes of Predictive, Preview or Manual Dialing Call Blending State and Federal Call Compliance Module PCI Compliance Agent Screen Pop, allowing for configurable screen pop of debtor information on agent computer Unique Agent Log-In Agent Monitoring Module with Coach, Monitor, or Barge Capabilities Administrator Dashboard providing real-time statistics for each agent Real-time statistical reports showing RPC's, PTP's, Payments, and agent utilization Agent Prioritization Call Routing Variable Hold Queue
Its SoundBite Hold Queue
and FastConnect features improves agent utilization through increased direct connect success rates and reduced hold times.