It's convenient and useful to be able to download the next book one wants to read without having to be put in a hold queue
. Likewise, it's appealing to have access to that book for as long as you want it without having to renew it or put it on hold again.
Its SoundBite Hold Queue
and FastConnect features improves agent utilization through increased direct connect success rates and reduced hold times.
In the hold queue
, call-abandon rates in which callers discontinue the call before reaching a PSR were at their highest point.
The horrors of the telephone hold queue
could become little more than a bad memory if a young Stourbridge business gets its way.
AMERICAN racing sometimes seems to consist solely of long meetings at huge factory-like plants, designed to hold queues