It can be frustrating to a patron to select a featured item and discover that it is not owned by the library or has an impossibly long hold queue
Maybe we need to put their executives in a hold queue
and play The Who's "Going Mobile" a few hundred times to get the point across.
Its SoundBite Hold Queue
and FastConnect features improves agent utilization through increased direct connect success rates and reduced hold times.
In the hold queue
, call-abandon rates in which callers discontinue the call before reaching a PSR were at their highest point.
The horrors of the telephone hold queue
could become little more than a bad memory if a young Stourbridge business gets its way.
Debra Kirk of the Los Angeles Police Department acknowledged that one of the biggest gripes from alarm companies is that the number they call is frequently busy, and she concedes it can be tied up with callers placed in a hold queue
And while you're mulling this over, you're routed to an endless hold queue
, disconnected, or confronted with a busy signal that forces you to hang up, call back, and start the entire ordeal all over again.
The Hold queue
is a logical queue and has no physical printer attached.
The Hold Queue
management feature is an extension of Polaris' inherent support of distributed processing.
Users can customize hold queue
music and connect-back messages, and calls can be recorded and played back from the user account.
Rates can be set for specific time frames and changed in real-time, so if a call center loses lines or an agent goes home sick, the call center can immediately adjust the metrics to avoid overloading other agents or forcing customers into a hold queue
AKRON, Ohio -- Virtual Hold Technology(R) LLC (VHT), the leading provider of intelligent queue management solutions, today announced an agreement with Cincinnati Bell (NYSE:CBB) to provide Virtual Hold queue
management for Cincinnati Bell customers.