knowledge base


Also found in: Dictionary, Thesaurus, Medical, Financial, Acronyms, Wikipedia.

knowledge base

[′näl·ij ‚bās]
(computer science)
A collection of facts, assumptions, beliefs, and heuristics that are used in combination with a database to achieve desired results, such as a diagnosis, an interpretation, or a solution to a problem.

knowledge base

(artificial intelligence)
A collection of knowledge expressed using some formal knowledge representation language. A knowledge base forms part of a knowledge-based system (KBS).

knowledge base

(1) The most common occurrence of the term is the vendor's technical support section on its website. The knowledge base includes a repository of articles and a search capability. In many cases, the content is a combination of support articles and frequently asked questions.

(2) A Web-based repository of links that define the interrelationships between the public data on the Web. See Semantic Web, virtual assistant, Wikidata, Google Knowledge Graph and DBPedia.

(3) A database of information and rules about a subject used in artificial intelligence applications. This was the first formal definition of a knowledge base. See expert system.
References in periodicals archive ?
1] The knowledge base of language teaching is a broad theme encompassing many areas.
A database group applying to continue PharmGKB should present a plan to further develop the knowledge base as a research resource that will store, organize, present, and integrate pharmacogenetic knowledge.
The exploration strategy outlined enables the user to construct an intuitive framework for a particular knowledge base in the user's mind to support better understanding and retention of it.
Track knowledge base activity by customer and tie activity records to CRM jiles and service histories.
Talisma's solutions integrate the power of email, phone, chat, VoIP, and Web self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and a system-wide knowledge base.
It would be hard to find a better value for the buck than a subscription to Privacy Knowledge Base, and this online database should be included in every organization's corporate toolbox.
Most importantly, with a simple click of a checkbox, agents can easily publish their information from their desktop to the central customer service knowledge base for all agents to leverage.
The eMedicine Clinical Knowledge Base provides comprehensive medical and drug information for over 6,500 conditions.
announced today that the eMedicine Clinical Knowledge Base has been selected by Boston MedFlight, the largest non-profit provider of critical care transport services in New England, as the preferred information resource for their medical crews.
Kanisa represented a significant improvement over our legacy knowledge base, with automated content integration and intuitive authoring, superior self-service, deep CRM integration, and more complete resolution functionality for agents," said Kenny Bunnell, program manager of technical services at Novell.
Technical Support Knowledge Base Offers a Broader Range of Content to Accelerate Internal and External Service Operations, as well as Self-Service
RightAnswers, LLC, a knowledge service provider and the recognized leader in the technical support knowledge base market, today announced that its newest release of Knowledge-Paks Online is now fully integrated with SupportSoft's Knowledge Center Suite and Resolution Suite products.

Full browser ?