live contact overload


Also found in: Dictionary, Thesaurus, Medical.

live contact overload

In a call center, an excessive number of people calling from the "click-and-connect" button on the company's website. Software can counteract this problem by filtering access to call center agents and only letting customers through whose browsing habits fit a certain profile. See call center.
Copyright © 1981-2019 by The Computer Language Company Inc. All Rights reserved. THIS DEFINITION IS FOR PERSONAL USE ONLY. All other reproduction is strictly prohibited without permission from the publisher.
Mentioned in ?