References in periodicals archive
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We will continue to review non-customer facing roles throughout the business.
Teaching all of your employees how to listen to and understand a customer's needs is vital, even for those in a non-customer facing role, as this helps them understand all aspects of the business.
o Consolidate risk functions and various non-customer facing operations.
The technology is available to deliver the low cost benefits of basing non-customer facing roles offshore whilst keeping the customer contact at a local level - thereby acting both locally and globally simultaneously.
According to the BCG, about 55 percent of bank employees are involved in non-customer facing back end jobs.
Most non-customer facing services can be relocated and handled by ISG technology's Multisourcing Team.
The GMB said it had seen internal company correspondence detailing cuts of 25% in non-customer facing staff as well as losses in other parts of the business.
The move puts 243 staff under threat as the bank said the Thorpe Wood service centre at Peter borough, which employs staff in non-customer facing roles, would close by the end of the year.
The CWU said that the move to cut non-customer facing jobs at a time of high profit and growth did not make sense.
We have announced 80 redundancies among non-customer facing staff in our Cardiff call centre,' she said.
Furthermore, non-customer facing departments such as product development stand to benefit from the information in a shared customer repository.
The bank will move its non-customer facing teams into Brindleyplace by autumn 2004 - around 4,000 people.
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