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Centrica announced Chief Executive Officer Iain Conn would be leaving the firm in 2020 as the company prepares to move into a "new phase" following the proposed sale of its non-customer facing units.
Also, the company has also made technological enhancements to several non-customer facing features, including the Beauty Playground training programme and RFID that will enable colleagues to offer customers a better in-store shopping experience.
The company has also made technological enhancements to several non-customer facing features, including the Beauty Playground training program and RFID that will enable colleagues to offer customers a better in-store shopping experience.
The servicer utilizes offshore providers located in the Philippines and India to augment its customer-facing and non-customer facing functions, respectively.
Teaching all of your employees how to listen to and understand a customer's needs is vital, even for those in a non-customer facing role, as this helps them understand all aspects of the business.
o Consolidate risk functions and various non-customer facing operations.
The technology is available to deliver the low cost benefits of basing non-customer facing roles offshore whilst keeping the customer contact at a local level - thereby acting both locally and globally simultaneously.
Most non-customer facing services can be relocated and handled by ISG technology's Multisourcing Team.
The GMB said it had seen internal company correspondence detailing cuts of 25% in non-customer facing staff as well as losses in other parts of the business.
The move puts 243 staff under threat as the bank said the Thorpe Wood service centre at Peter borough, which employs staff in non-customer facing roles, would close by the end of the year.
The CWU said that the move to cut non-customer facing jobs at a time of high profit and growth did not make sense.
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