customer facing

(redirected from non-customer facing)

customer facing

An application that the user interacts with directly. Contrast with "non-customer facing," which refers to processing on the server or behind-the-scenes activities in the user's computer. See public facing.
References in periodicals archive ?
Consolidate risk functions and various non-customer facing operations.
The technology is available to deliver the low cost benefits of basing non-customer facing roles offshore whilst keeping the customer contact at a local level - thereby acting both locally and globally simultaneously.
According to the BCG, about 55 percent of bank employees are involved in non-customer facing back end jobs.
and "How do we create an internal culture change around customer insight and experience, getting employee engagement and keeping it alive and 'real', especially for those in non-customer facing roles?
Most non-customer facing services can be relocated and handled by ISG technology's Multisourcing Team.
The GMB said it had seen internal company correspondence detailing cuts of 25% in non-customer facing staff as well as losses in other parts of the business.
The move puts 243 staff under threat as the bank said the Thorpe Wood service centre at Peter borough, which employs staff in non-customer facing roles, would close by the end of the year.
We have announced 80 redundancies among non-customer facing staff in our Cardiff call centre,' she said.
Furthermore, non-customer facing departments such as product development stand to benefit from the information in a shared customer repository.
The bank will move its non-customer facing teams into Brindleyplace by autumn 2004 - around 4,000 people.
AT BARCLAYS where dressing down codes for non-customer facing staff have been in place for several years' the company has not found staff rude, lazy or flirtatious.
Verint uses the term "back-office" to refer to the part of a company that performs non-customer facing administrative, processing and operations tasks that impact the customer experience, such as payment processing, new account set up, claims, research and order fulfillment.

Full browser ?