performance indicators

Performance indicators

A set of measures that reflect the environmental or sustainable credentials or performance of a building. It should be noted that, in research literature, a distinction is made between environmental or “green” assessment and “sustainable” assessment; the latter includes the indicators covered in the former and extends its scope to include social, economic, and other indicators.

performance indicators (and performance targets)

a set of criteria used to measure, compare and assess the performance of an organization or project in order to establish its degree of success. Most performance indicator systems are based on one or more of four types of indicators:
  1. cost indicators – focusing on financial performance, such as profit and loss for a given period;
  2. take-up and volume indicators, e.g. occupancy rates – these record the extent to which a service or programme, or aspects of provision are used, often being compared against maximum possible use or use in comparable contexts;
  3. impact, or result indicators – measure the effect of a service by collecting information regarding the benefits produced; and
  4. user reactions – gauge the degree of satisfaction experienced by recipients and consumers, through, for example, questionnaires, or by monitoring the number of complaints received.

The measurement of performance against explicit performance targets is a further feature of much contemporary use of performance indicators. (see also LEAGUE TABLES.)

Performance indicators and performance targets are a central feature of the forms of NEW PUBLIC MANAGEMENT introduced by governments. Although there is resistance -with claims that such systems can distort provision – these systems also have potential advantages in empowering clients and customers and can be attractive to managers of provision and services because they appear to offer clear and precise measurements thus simplifying complex situations. Criticisms remain, however. First, there is the issue of how best to identify appropriate targets and achievable goals. The aims and objectives of management may diverge from those of practitioners and users. Second, there is a danger that those who being assessed may be compelled to concentrate on targets, at the expense of other aspects of activity (which may be less amenable to measurement by indicators), thus leading to a general decline in standards. Finally, there is a lack of flexibility with regard to assessing a programme, for example, no account can be taken of unplanned outcomes; thus performance indicators are rarely a true reflection of work carried out. See also AUDIT, AUDIT SOCIETY, VALUATION, FORMATIVE EVALUATION, SUMMATIVE EVALUATION AND SOCIAL AUDIT

References in periodicals archive ?
Hotel performance across Makkah, Saudi Arabia registered an increase in all their performance indicators.
The performance indicators are for organizational development, business operations, customer relations, water operations, and wastewater operations.
The administrative secretaries have been asked to propose a set of Key Performance Indicators (KPIs) or metrics which will be used to measure departmental performance under a performance scorecard.
Contract notice: Elaboration of methodology and data collection for the implementation of the long-term performance indicators under the operational program "human resources development"
The rankings take into account several performance indicators such as academic and employer reputation; faculty-student ratio; papers per faculty and proportion of international faculty.
The AICPA PCPS/TSCPA National MAP Survey is open to firms of all sizes and covers various areas, including billing rates, compensation and other key performance indicators, Survey results will allow firms to see where they stand in relation to their peers and to develop a plan for shifting their firm to the next level.
The PS added that key performance indicators (KPIs) are set to ensure smooth evacuation of cargo by both the Standard Gauge Railway (SGR) and trucks.
There is a provision in the law to give extension to a VC of any public sector university, which is linked to key performance indicators, the sources said.
During inauguration of a workshop to discuss outcomes of the results-based budget (RBB) and performance indicators program, carried out by the International Institute for Governance and Risk (GovRisk), Kanakariya added the ministry is focusing on reviewing strategic objectives and key performance indicators, and is pushing ahead with this ambitious project to render the ministry's work more effective.
Of note, the performance indicators will be applied on 10 new ministries during the next fiscal year.
To verify and test proposed approach to lead time demand modelling and its performance in continuous review inventory model it is necessary to compare values of model performance indicators to those of simulation.
Subsequently, team performance indicators during matches may provide a holistic foundation for coaches in the development of training and match strategies to enhance success.

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