performance indicators

Performance indicators

A set of measures that reflect the environmental or sustainable credentials or performance of a building. It should be noted that, in research literature, a distinction is made between environmental or “green” assessment and “sustainable” assessment; the latter includes the indicators covered in the former and extends its scope to include social, economic, and other indicators.

performance indicators (and performance targets)

a set of criteria used to measure, compare and assess the performance of an organization or project in order to establish its degree of success. Most performance indicator systems are based on one or more of four types of indicators:
  1. cost indicators – focusing on financial performance, such as profit and loss for a given period;
  2. take-up and volume indicators, e.g. occupancy rates – these record the extent to which a service or programme, or aspects of provision are used, often being compared against maximum possible use or use in comparable contexts;
  3. impact, or result indicators – measure the effect of a service by collecting information regarding the benefits produced; and
  4. user reactions – gauge the degree of satisfaction experienced by recipients and consumers, through, for example, questionnaires, or by monitoring the number of complaints received.

The measurement of performance against explicit performance targets is a further feature of much contemporary use of performance indicators. (see also LEAGUE TABLES.)

Performance indicators and performance targets are a central feature of the forms of NEW PUBLIC MANAGEMENT introduced by governments. Although there is resistance -with claims that such systems can distort provision – these systems also have potential advantages in empowering clients and customers and can be attractive to managers of provision and services because they appear to offer clear and precise measurements thus simplifying complex situations. Criticisms remain, however. First, there is the issue of how best to identify appropriate targets and achievable goals. The aims and objectives of management may diverge from those of practitioners and users. Second, there is a danger that those who being assessed may be compelled to concentrate on targets, at the expense of other aspects of activity (which may be less amenable to measurement by indicators), thus leading to a general decline in standards. Finally, there is a lack of flexibility with regard to assessing a programme, for example, no account can be taken of unplanned outcomes; thus performance indicators are rarely a true reflection of work carried out. See also AUDIT, AUDIT SOCIETY, VALUATION, FORMATIVE EVALUATION, SUMMATIVE EVALUATION AND SOCIAL AUDIT

References in periodicals archive ?
CSB Chairperson Rafael Moure-Eraso said, "The CSB's public hearing will provide a unique opportunity for safety experts from around the world to share information and discuss the most advanced work in the area of safety performance indicators for major accident prevention in high-hazard industries.
The Government rightly stated that this indicator refers to performance in one year only, not over any length of time, and that it should be used in conjunction with other performance indicators.
Dubai: Dr Anwar Mohammad Gargash, Minister of State for Foreign Affairs and Federal National Council Affairs, chaired a meeting to discuss the performance indicators of the Ministry of State for Federal National Council Affairs for 2008 and the first quarter of 2009.
These proceedings of the International Water Association conference held in Valencia, Spain in March 2008 reflect the performance indicators developed in the final stage of the COST C18 Action in the EU.
A strategy map would show the links among these initiatives and the overall goal and the key performance indicators for each.
The importance for organizations to adopt a set of suitable financial and non-financial performance indicators is now commonly recognized.
The results allow managers to focus on the key performance indicators within their quality data--those that have the tightest correlation to what their company would like to change.
Comparing your company's key performance indicators against those of industry peers, known as benchmarking, produces valuable information to help you improve your company's financial performance and increase its value.
The National Association for Printing Leadership (NAPL) has introduced Performance Indicators, a new service in which participating companies gain valuable insights into their current performance and future prospects.
We understand that the Home Office is intent on reducing the number of police force key performance indicators - a move that can perhaps be welcomed insofar as it reduces operational bureaucracy.

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