phone tree


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phone tree

The hierarchy of voice messages in an interactive voice response system (IVR). The phone tree is the verbal counterpart to the graphical user interface. Poorly designed phone trees drive everyone crazy, primarily because people like to talk to a person over the phone, otherwise they would opt to transact their business via the company's website. See IVR and gethuman.
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A human answers every phone call; there is no phone tree or answering service, just a firm employee who is in the office and can actually help with the problem.
The plan goes on with appendixes to detail alternate facilities, emergency contact lists, outside preferred services, a consolidated listing of departmental phone trees, evacuation and drill information, handling of bomb threats and various natural disasters.
The Phone Tree Service points included Happy Home Complex, Sahebzada Gull Road and Haidar Line Park-2.
While Tuff worked to keep the gunman calm and spoke to him, she signaled a code to her two counterparts, who immediately triggered a phone tree to tell teachers to lock doors and send children to safety.
When patients called the clinic, they were connected directly with their team, instead of having to struggle through a phone tree.
ENJOYING a long period at the top of the mobile phone tree, Apple is coming under increasing competition from the rise of the Android operating system.
One of the basics is to ensure that your phone tree is updated.
Can you easily work around the phone tree? If you as the owner cannot get through your phone system to a live operator or the proper department, certainly your customers cannot, and they will hang up.
Patients called the phone tree and left messages to request prescription renewals.
In fact it can be used similarly to the old "phone tree" that we in the pro-life movement are so familiar with.
A year or so ago, when I was writing an article about disaster readiness, I put together a "phone tree" with all employees' phone numbers.
Her primary method of getting things done, associates say, is the "dreaded" phone tree, which includes a long list of bankers, lawyers, judges, priests, community leaders, parents, activists, and high-ranking campaign contributors who contact legislators on her behalf.