remote control software


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remote control software

Software that lets someone take control of another user's computer in a distant location. Only keystrokes, mouse movement and screen changes are passed between the client "controlling" computer and host "controlled" computer. All application processing takes place in the host (see illustration below).

Remote control is the only effective way support reps can troubleshoot serious problems with a user's computer in another location, and the Internet has made it simple. The software is installed at both ends, and both the user and the technician see the same screen and can run the machine. Remote control is also used to provide training to a remote user who can watch and imitate the actions on screen by the remote instructor. In addition, remote control provides a shared desktop that lets two users collaborate on drawings and other visual objects. Also called "remote access software," "remote desktop sharing," "desktop sharing" and "application sharing." See application sharing and VNC.


Share the Desktop
Remote control software lets a computer be shared with someone else simultaneously.







Getting Assistance Is a Snap
In this example, the Windows XP user (top) downloaded and ran ShowMyPC, clicked "Show My PC Now" and waited for the session password, which he gave to the support rep by email. The technician ran ShowMyPC on his Vista machine (bottom), selected "View Remote PC" and typed in the password, which gave him full control of the XP desktop as if he were at the machine.


Getting Assistance Is a Snap
In this example, the Windows XP user (top) downloaded and ran ShowMyPC, clicked "Show My PC Now" and waited for the session password, which he gave to the support rep by email. The technician ran ShowMyPC on his Vista machine (bottom), selected "View Remote PC" and typed in the password, which gave him full control of the XP desktop as if he were at the machine.
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References in periodicals archive ?
However, his replacement had installed another remote control software program in addition to Proxy, creating a somewhat chaotic situation.
APPLICATIONS: Standard Pocket PC applications, plus IPAQ Image viewer, IPAQ Backup, Nevo remote control software
Helpmate also contains remote control software, which allows another educator to take control of a student's machine to configure settings and run programs from the luxury of his/her machine.
Remote control software like pcAnywhere[TM] requires the installation of client software to access your server, thus limiting access.
Additionally, pcAnywhere, the leading choice of IT professionals worldwide for remote troubleshooting and helpdesk support, remains the first and only remote control software to hold Windows 2000 certification.
Remote control software has several immediate uses.
Usoris Systems is a seasoned remote control software developing firm based in Seychelles.
WORLDWIDE COMPUTER PRODUCTS NEWS-October 12, 2011-TeamViewer updates remote control software for Mac computers(C)1995-2011 M2 COMMUNICATIONS http://www.m2.com
Famatech, a provider of remote control software, has released Radmin 3.3.
With the NSM remote control software solution, Hamilton-Wentworth's Help Desk staff aims to optimize its IT support department through faster response rates, improved customer service, and reduced travel support costs.
The Danish remote control software developer Danware A/S issued its 2003 report on Thursday (4 March), posting an operating result (EBIT) of DKK24.2m, as compared to DKK30.8m in 2002.

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