screen popping

screen popping

(communications)
The use of CTI to make customer data appear on a call centre terminal at the same time as the customer call is transferred.
References in periodicals archive ?
As a result businesses can employ remote or work-at-home agents and provide them with contact center functionality that is usually available only within the walls of a contact center operation, such as screen popping, the technology that provides agents with the information that a customer has entered into an automated system so that the customer does not have to repeat his or her details.