* The vSEC:CMS User Self-Service application
now includes support for customized dialog and error messages
With the SpeechStorm acquisition, Genesys customers will have access to a catalog of more than 70 pre-built, rapidly deployable self-service applications
optimised for common self-service needs by industry including, for example, bill payment and change of address.
The most practical form of visual live assistance in real time is already being heavily exploited by online customer self-service applications
, i.e., instant messaging, better known as chat.
In some cases, the organization will concede that further progress cannot be made with the existing applications, so it moves on to create new self-service applications
. Unfortunately, this often creates many applications, each focused on a smaller volume of calls.
Voxify, a provider of customised, fully-integrated self-service solutions, announced on Thursday the deployment of a suite of speech self-service applications
at Canadian airline WestJet.
Depending on the customer's needs, contact center professional services consultants can integrate Verizon Hosted Interactive Voice Response (IVR) - Speech Services, Web Center and other Verizon contact center solutions that enable customer self-service applications
, develop custom applications, or tailor-make a solution featuring products from other leading manufacturers.
Qtel's popular Shahry service just got even more accessible, with the launch of a interactive voice response (IVR) and Mobile Self-Service application
, designed to enable people to manage their accounts.
Lockheed Martin has won a contract to build a Web-based, self-service application
that will help the Air Force perform human resources tasks.
The University of Arkansas (uark.edu) is using a knowledge management and Web self-service application
to improve communications for students, faculty and staff.
"In many cases, when consumers can't complete a self-service application
at a Web site, they pick up the phone," he explained.
Netonomy has announced that its customer self-service application
, MyNetonomy, will be incorporated into Lucent Technologies' third-generation (3G) high-speed data portfolio for mobile operators.
"Before we set up this interactive self-service application
via the Web, our 25 in-house salespeople would call the finance and purchasing department every time they needed to track inventory," says Kavanaugh, who estimates that the sales staff made up to 2,000 calls per month.