If the software is licensed under a subscription model, organizations must still understand and keep track of the license metric, to understand whether they are out of compliance or have shelfware
Gartner Research Director Chris Fletcher insists that, back in those days, the standard reaction was to question the basic value of CRM, and many dismissed the software as shelfware
If the assessment is just shelfware
, the assessment was wasted effort."
Currently, most software companies get their revenue from "shelfware
" (software that is rarely used and ends up on the proverbial shelf).
Otherwise, the results will simply turn into shelfware
Here are the steps we use to make sure that our clients' shiny new software doesn't become next year's "shelfware
Here are some tips for making sure this year's software doesn't become next year's shelfware
Taking these lessons to heart can make the difference between becoming validation "shelfware
" or a valuable capability that is actually used.
How about the software left on the shelf, or "shelfware
% of licensed % of CRM CRM Software Shelfware
Waiting to be deployed 21 50 Boom-spending 7 17 Vendor consolidation and ERP 5 12 entrance Cancelled Projects 4 10 Efficiency gains via the Web 3 6.5 "Double bubble" (2x spend on 2 4.5 two CRM apps for the same user) Source: Gartner Top Five Worldwide CRM Software New License Revenue Market Share Estimates for 2002 Company 2002 Market Share (%) 2001 Market Share (%) Siebel 24.9 28.5 SAP 15.9 10.9 PeopleSoft 4.3 3.9 Oracle 4.3 5.5 Amdocs (Clarify) 3.2 3.8 Source: Gartner Dataquest (June 2003)
Let's increase utilization of our servers, improve utilization of the network bandwidth, and eliminate shelfware
But widespread deployments of PKI have stalled, and a lot of PKI products have ended up as "shelfware
," because it's just too complicated to install and use them.