tech support person


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tech support person

Another title for help desk analyst.
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After about 20 minutes, a tech support person (who was also very courteous) told me I needed a new battery.
Whether you're a software developer who needs to create a self-running demo that prospects can view with their favorite web browser, a tech support person who needs to reduce support costs by providing self-study tutorials, or a software trainer who needs to create compelling Flash movies that explain how to use an application, Instant Demo has the tools that you need.
Will firm's tech support person deal with a remote office crash or an upgrade, or will worker call a local expert and get reimbursement?
The tech support person wasn't sure what had happened, but said a large percentage of their customers had problems.
User-customizable post-processors allow you to make changes yourself, or with the help of a tech support person.
Brown recommends hiring career sales professionals, especially "those who think $35,000 or $40,000 a year is a big deal." Technical knowledge is rarely important, he adds; a competent rep should be up to speed on a product within 60 days--"about the same amount of time that it takes a tech support person to be fully qualified." Be sure to interview candidates over the phone: "For some reason, good telemarketing reps generally don't present well in person."
Worse, the tech support person would likely have to do this only when the user was not working at the computer, which would probably turn a 20-hour job into a 40-plus-hour task.
Don't wait for the tech support person to make a costly mistake when things go "live," as one techie did when he replicated an entire directory database to all users on the system, tying up the system resources and necessitating a time-consuming clean-up.