tech support person


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tech support person

Another title for help desk analyst.
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Will firm's tech support person deal with a remote office crash or an upgrade, or will worker call a local expert and get reimbursement?
The tech support person wasn't sure what had happened, but said a large percentage of their customers had problems.
User-customizable post-processors allow you to make changes yourself, or with the help of a tech support person.
Technical knowledge is rarely important, he adds; a competent rep should be up to speed on a product within 60 days--"about the same amount of time that it takes a tech support person to be fully qualified.
B-Roll: -- NCAA Basketball footage -- Professors playing with basketball -- Catalog / mass mailing reference -- Drug/medicine research -- SAS entrance -- Aerial photo of SAS campus -- People using SAS -- SAS Tech Support person on phone 5.
Worse, the tech support person would likely have to do this only when the user was not working at the computer, which would probably turn a 20-hour job into a 40-plus-hour task.
Don't wait for the tech support person to make a costly mistake when things go "live," as one techie did when he replicated an entire directory database to all users on the system, tying up the system resources and necessitating a time-consuming clean-up.
Should I call in a tech support person or can I handle the job myself?
With other tools we've used, you had to talk to a tech support person, who then translated your question to the developer and a critical bit of information was lost in the translation.