The main reasons respondents* reported wanting to have free in-flight text messaging
and cellular calls are to use in case of an emergency (35 percent text messaging
/34 percent cellular calls) and to stay connected with friends and family (38.
Unlike traditional voice-based support, text messaging
enables agents to simultaneously support multiple consumer interactions, which increases agent productivity.
Kvedar, associate professor of dermatology at Harvard University Medical School in Boston, presented findings of his study that showed text messaging
reminders were effective in improving sunscreen usage.
The college's own internal studies on text messaging
and cell phones convinced Downing to focus his new program most on incoming freshmen.
provides management the ability to notify a resident of special events, rules, greetings or service situations such as; "Rent is due on the 5th," or "No hot water on Monday, boiler repair," or "Welcome to the property.
The British in particular find text messaging
a liberating experience, helping them to overcome shyness and express things that they would not dare say out loud.
However, mobile phone firms say that the most common use of text messaging
is to flirt or ask someone out.
provides a direct line to the prospect, something that e-mail can't always be relied upon to do, she adds.