total quality management

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Related to total quality management: Six Sigma, Continuous Quality Improvement

total quality management

[¦tōd·əl ′kwäl·əd·ē ‚man·ij·mənt]
(systems engineering)
A philosophy and set of guiding concepts that provides a comprehensive means of improving total organization performance and quality by examining each process through which work is done in a systematic, integrated, consistent, organization-wide manner. Abbreviated TQM.

total quality management (TQM)

a managerial technique for the pursuit of continuous improvement through strategic, processual and cultural change in organizations. Studies of TQM in the UK suggests that it has a close relationship with Japanese industrial practice and the American 'school of excellence’, and that there is considerable variability in the nature and impact of TQM in the UK.

Broadly, optimists regard TQM as having the potential to resolve some of the problems that managers experienced with ‘quality circles’ (see S Hill, 1991), whilst sceptics point to the disjuncture between the rhetoric and reality of TQM, although they recognize that, in association with the techniques of human resource management it may produce changes in behaviour in line with management objectives. Nevertheless, it is suggested that the rhetoric of‘devolution’ and ‘empowerment’ is often undermined by the simultaneous use of forms of control which involve lateral, peer-group pressure and vertical information systems which buttress centralized control. Moreover, sceptics suggest that particular economic, political and cultural features make a full-blown system of TQM unlikely here (see Sewell and Wilkinson, 1992).

References in periodicals archive ?
The word Quality may sum up the requirements of any customer in any sector of the industry and it's the idea of Total Quality Management that can assist organizations in material planning, production planning, quality control, quality assurance and the related, whereas marketing management techniques may help organizations to identify competitive price according to product's features and quality.
Firstly, applying total quality management leads to better quality services compared to services provided by competitors and increases market share and profits.
Total quality management (TQM) can be defined as the continuous process of incremental improvement in the key activities required by a caterer to produce quality goods and services through employee action (Figure 13-1).
Such efforts tend to wither and die under the pressure of the dominant culture in higher education, which often remains structurally at variance with the values of total quality management.
Overall, the volume is an excellent presentation of the principles of Total Quality Management, and how and why they should be applied to the library setting.
The principles behind Total Quality Management date back to 1950.
But isn't there more to total quality management than activity in these seven areas?
Every award has its famous classes and stress which are common areas [2] (a) every model award is comprised of 2 parts: implementation of total quality management i.
Mukhopadhyay (National Institute of Education Planning, New Delhi) applies the philosophy and concepts of total quality management (TQM) to the Indian educational ethos and conditions.
6-billion company was about to embrace the total quality management concept.

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