total quality management


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Related to total quality management: Six Sigma, Continuous Quality Improvement

total quality management

[¦tōd·əl ′kwäl·əd·ē ‚man·ij·mənt]
(systems engineering)
A philosophy and set of guiding concepts that provides a comprehensive means of improving total organization performance and quality by examining each process through which work is done in a systematic, integrated, consistent, organization-wide manner. Abbreviated TQM.

total quality management (TQM)

a managerial technique for the pursuit of continuous improvement through strategic, processual and cultural change in organizations. Studies of TQM in the UK suggests that it has a close relationship with Japanese industrial practice and the American 'school of excellence’, and that there is considerable variability in the nature and impact of TQM in the UK.

Broadly, optimists regard TQM as having the potential to resolve some of the problems that managers experienced with ‘quality circles’ (see S Hill, 1991), whilst sceptics point to the disjuncture between the rhetoric and reality of TQM, although they recognize that, in association with the techniques of human resource management it may produce changes in behaviour in line with management objectives. Nevertheless, it is suggested that the rhetoric of‘devolution’ and ‘empowerment’ is often undermined by the simultaneous use of forms of control which involve lateral, peer-group pressure and vertical information systems which buttress centralized control. Moreover, sceptics suggest that particular economic, political and cultural features make a full-blown system of TQM unlikely here (see Sewell and Wilkinson, 1992).

References in periodicals archive ?
MPTQM criteria are based on ISO 9000, Malcolm Baldrige Performance Excellence, and Total Quality Management methodologies.
While our focus on Total Quality Management of customer value, processes, and people continues, our effort to move into what I call progress management has begun.
First, as one might expect, there is much more literature about experiments with Total Quality Management on a collegewide basis than there is of experiments with it on a library basis (Hertzler, 1994; Schauerman, 1994; Spanbauer, 1995; Wolverton, 1993; Thor, 1992; Gonzales, 1989; Cloud, 1986; McIlwain, 1986; McLeod & Carter, 1986).
Through the process of total quality management, we have developed a system that addresses these issues through team building with attending physicians and through case management.
TOTAL QUALITY MANAGEMENT (TQM) provides a proven, systematic method with which the IRS can accomplish its goals in an integrated way.
Presenting new tools for managing and focusing change dedicated to increasing economic growth, The Next Phase of Total Quality Management shows how TQM II makes the vital connection between the local actions of management intended to improve the company and their impact on profits.
the need to link communication to the Whirlpool Excellence System (WES), the company's total quality management initiative, which was launched in 1991;
One highly effective system for developing motivation is Total Quality Management.
Federal total quality management handbook, educating and training for total quality management in the federal government.
TEI is a strong supporter of total quality management efforts in both the public and private sectors, and we applaud the goals behind President Clinton's "reinventing government" initiatives.
1 /PRNewswire/ -- Kopp Funds announced the introduction of the Kopp Total Quality Management Fund today as it expands its mutual fund family.
6-billion company was about to embrace the total quality management concept.

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