unified communications


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unified communications

The real-time redirection of a voice, text or email message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones can be routed to the user's mobile phone. Email intended for a desktop mailbox can be turned into speech and sent to a smartphone, or a voicemail message left in the phone system can be sent as an attachment in an email message.

Although the term is used synonymously with "unified messaging," unified communications implies real-time delivery, whereas "unified messaging" can queue up messages from several sources for retrieval later. See UCaaS, unified messaging and text-to-speech.
References in periodicals archive ?
A latest study released by HTF MI on Global Cloud Unified Communications System Market covering key business segments and wide scope geographies to get deep dive analysed market data.
CloudCall CEO Simon Cleaver said, "This significant deal highlights the relevance of unified communications that integrate deeply with a CRM system and CloudCall's growing reputation in the staffing and recruitment sector.
From unified communications to cloud services and beyond, CBTS combines deep technical expertise with a full suite of flexible technology solutions that drive business outcomes, improve operational efficiency, mitigate risk, and reduce costs for its clients.
The enhanced unified communications solution combines IP business telephony with audio and video calling and conferencing, instant messaging, presence, SMS texting and screen sharing in a single application that works on desktop, tablet and smartphone devices.
"The Nuvias Unified Communications Practice will be able to replicate its well-proven and successful model to drive sales through both existing and new channel partners," it said.
"We are very excited about the expansion of our relationship with BroadSoft which dramatically increases our cloud telephony and unified communications services to existing and new Digicel customers.
Our aim is to have a bigger penetration for Unified Communication applications across the different verticals and across the different market segments, whether it is large enterprises or the SMB segment."
Also, the Alteva Unified Communications solution enables law firms to conduct business from anywhere and with anyone seamlessly and increases efficiency and productivity company-wide.
For a region as diverse as this is, cloud-based unified communications makes good business sense for a fragmented and mobile workforce, ensuring effective and productive communications."
Ease of use (79 percent) is overwhelmingly cited as a critical factor when deciding to implement unified communications solutions followed by ROI (57 percent), level of service (54 percent) and price (51 percent).
"IceWarp Unified Communications Server 10.1 is perhaps the one and only 'true' unified communications solution on the market," said Tom Keating, founder of TMC Labs, who recently reviewed the software for Unified Communications Magazine.

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