virtual call center


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virtual call center

A call center without in-house distribution equipment. The PBX, automated call distributor (see ACD) and related equipment are hosted by a third party. Virtual call centers, also called "hosted call centers," enable agents to work in remote locations. Calls may come in and out via regular telephone lines or voice over IP (VoIP). See call center and blended call center.
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"LiveOps today runs the largest virtual call center with over 20,000 home agents.
Key differentiators include ownership of its own email service platform, its own virtual call center, a 70+ million-strong contact database, and a tight-knit team of deeply experienced and creative professionals.
With a centralized virtual call center, the company could minimize abandoned calls, decrease wait times and increase customer satisfaction.
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With Five9's on-demand call center solution, Virtual Call Center, Smart Communications plans to deploy 1,000 call centers throughout the Philippines over the next year, said the head of Public Access Group at Smart Communications.
By converting to a virtual call center, Liberty Mutual eliminated this concern and increased its efficiency of call handling.
VIRTUAL CALL CENTER solution for corporate Web sites that receive large volumes of e-mail automatically routes inbound e-mail messages to the correct representative and manages, tracks, and archives the entire communications process.
LiveOps, a cloud contact center and customer service solutions provider, offers a virtual call center solution with inbound and outbound calls, interactive voice response capabilities, and full integration with salesforce.com CRM.
The Georgia based Software as a service (SaaS) company provides CRM based solutions including Sales Lead Management, CRM, Marketing Automation, Campaign Management, Email Marketing, Lead Scoring, Virtual Call Center and Website Integration.
Businesses interested in transcription and other phone applications, including web-configured IVR System Software, Voice Broadcasting, Virtual Call Center and Trackable Phone Numbers, can learn more at www.ifbyphone.com.