"LiveOps today runs the largest virtual call center
with over 20,000 home agents.
WellChoice's virtual call center
paid off during a very critical time.
Key differentiators include ownership of its own email service platform, its own virtual call center
, a 70+ million-strong contact database, and a tight-knit team of deeply experienced and creative professionals.
With a centralized virtual call center
, the company could minimize abandoned calls, decrease wait times and increase customer satisfaction.
Wash., a leading provider of proprietary speech recognition technologies for call centers and virtual call center
systems, has received a strategic investment of $4.0 million from Ignition Growth Capital, LLC.
"Everybody's talking about the virtual call center
, but not everybody's talking about virtual outbound.
With Five9's on-demand call center solution, Virtual Call Center
, Smart Communications plans to deploy 1,000 call centers throughout the Philippines over the next year, said the head of Public Access Group at Smart Communications.
By converting to a virtual call center
, Liberty Mutual eliminated this concern and increased its efficiency of call handling.
VIRTUAL CALL CENTER
solution for corporate Web sites that receive large volumes of e-mail automatically routes inbound e-mail messages to the correct representative and manages, tracks, and archives the entire communications process.
LiveOps, a cloud contact center and customer service solutions provider, offers a virtual call center
solution with inbound and outbound calls, interactive voice response capabilities, and full integration with salesforce.com CRM.
The Georgia based Software as a service (SaaS) company provides CRM based solutions including Sales Lead Management, CRM, Marketing Automation, Campaign Management, Email Marketing, Lead Scoring, Virtual Call Center
and Website Integration.
Businesses interested in transcription and other phone applications, including web-configured IVR System Software, Voice Broadcasting, Virtual Call Center
and Trackable Phone Numbers, can learn more at www.ifbyphone.com.