virtual call center


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virtual call center

A call center without inhouse distribution equipment. The PBX, automated call distributor (see ACD) and related equipment are hosted by a third party. Virtual call centers, also called "hosted call centers," enable agents to work in remote locations. Calls may come in and out via regular telephone lines or voice over IP (VoIP). See call center and blended call center.
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Spoken's virtual call center offerings include a hosted Avaya Automated Call Distributor (ACD), which gives call centers the opportunity for scalable growth without large capital expenditures, and Spoken's patented Conversational Interactive Voice Response (IVR), which reduces dropped calls by combining automation with a human safety net.
com's Virtual Call Center is the most cost-effective call center solution in the market," said Moftware CEO Pinakin Dinesh.
First and foremost, virtual call centers allow corporations to reduce the cost of doing business.
An IP-based virtual call center addresses all of these priorities, helping call center managers achieve their complex goals and deliver service excellence.